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Sending Your Product in for Repair  
Before sending your products in for repair, please call the support line at 1 (888) 550 6829 ex 2. You will be provided with an RMA# and be advised of any applicable charges. Once you have received an RMA#, please follow the check list below and send the product to us. We repair and service all products we sell.

What to Include

  • A note summarizing the issues you are having. Any information you feel will help our team diagnose the problem quicker. Please also clearly indicate the return to address on this note.
  • Box your unit(s) and ensure the RMA# is clearly marked on the box.
  • Please ship the box prepaid. Any boxes marked collect will be returned to sender.
  • Ship the units to us at the address mentioned below.
Repairs
Repair Process

Your unit once received by CTH Controls, it will be routed to a technician, logged into our system. The status of your repair can be checked by calling us at any time. A technician will evaluate your repair to determine what repairs are needed or if it is deemed a warranty replacement.

If your unit is NOT covered by warranty an estimate will be mailed to you. You have 45 days to respond by accepting or declining. Warranty replacement repairs will be sent out at no charge and you will receive no additional correspondence.

Shipping Information

CTH Controls Inc
Attention: Repair Department/ RMA#
6-1500 Upper Middle Road
Unit #220
Oakville, Ontario, Canada
L6L 0C2

 

 

 
 
 
CTH Controls Inc.   CTH Controls Inc.
6-1500 Upper Middle Rd. W. Suite 220
Oakville, ON, Canada, L6M 0C2
Phone: 905-792-6829
Toll Free: 1-888-550-6829
Fax: 905-792-6902
sales@cthcontrols.com
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