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Quality Policy

CTH Controls Inc. serves the Canadian manufacturing industry with Industrial Control products, applications and solutions efficiently and competitively seeking the highest level of customer satisfaction.

CTH Controls Inc.;
  • Will maintain a quality management system that complies with the requirements of ISO 9001 2008 Standard;
  • Will continually improve the effectiveness of the quality management system;
  • Will establish and review quality objectives for continuing suitability within the framework of this policy;
  • Will communicate our Quality Policy within the organization through internal postings and on our Web site;
Performance is measured by;
  1. Measure “efficiency”  by response to customer inquiries and orders; ie response time to quote and on time delivery or completion of contracts
  2. Measure “competitively” by success rate in receiving orders compared to number of quotations or inquiries
  3. Measure ”customer satisfaction” by feedback after delivery, warranty claims, returns, service calls
Click here to download our ISO 9001:2008 Compliance Certificate in .pdf
 

 

 
 
CTH Controls Inc.   CTH Controls Inc.
6-1500 Upper Middle Rd. W. Suite 220
Oakville, ON, Canada, L6M 0C2
Phone: 905-792-6829
Toll Free: 1-888-550-6829
Fax: 905-792-6902
sales@cthcontrols.com
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