CTH Controls Inc.
1.888.550.6829   Supplier Inquiry   About Us      
Support Documents
CTH Return Policy
CTH Controls Inc. Return & Restocking Policy

CTH Controls Inc. is dedicated to our customer’s 100% satisfaction. We will issue a refund/credit if you are not satisfied with your purchase and notify us within 14 days of product receipt. It must be returned in the original packaging and in saleable condition. Returned product is subject to a restocking charge [Vary by product] and must be returned freight prepaid.


All of our shipments are 100% insured. It is very important to inspect your product thoroughly before accepting and signing for your carton. Packaging that appears in good condition does not guarantee that there is no “hidden” damage. The only way to be certain is to fully unpack and examine the contents carefully before signing. Legally, by applying your signature, you are signing a document stating that you have inspected the item and it is in good condition. In this case, any later claim for un-noticed ("hidden”) damage must be filed by you with UPS (or your carrier if you have specified one) as we will have no recourse when the item is signed for.

Many times it is common practice by UPS (or your carrier if you have specified one) to leave packages on your doorstep if no one is available for signature.  Again, please inspect the package by fully unpacking and examining the contents.  If you notice damage to the product during your inspection, please call our customer service department immediately.  Claims must by filed within 7 days after receipt.  We will issue a return merchandise authorization (RMA) number if claim is made within the timeframe stated.

For un-noticed (“hidden”) damage call UPS (or your carrier if you have specified one) at 800-picks-ups with your tracking number to report the damage. If you notice damage to the product during inspection, refuse the package and note the damage on the bill of lading. Please call our customer service department immediately and we will issue a return merchandise authorization (RMA) number.


We carry a full one-year warranty on all defective parts returned to the factory for replacement. If you receive a defective item upon delivery and it's not due to shipping damages, please contact customer support at 1-888-555-6829.

  • After signing for and accepting your merchandise, you are responsible for all damage claims.
  • You must contact us within 7 days of receiving your merchandise if your product is damaged.
  • In the event of a product damage return, you must contact customer service to receive a return merchandise authorization number (RMA).
  • All returns are subject to a restocking fee.
  • Shipping and handling charges to and from are not refundable.
  • CTH Controls Inc reserves the right to refuse all returns.


CTH Controls Inc.   CTH Controls Inc.
5100 South Service Road, Unit 2
Burlington, ON. L7L 6A5 Canada
Phone: 905-792-6829
Toll Free: 1-888-550-6829
Fax: 905-792-6902
  arrow Products arrow Contact Us  

For Secure Payments
Mastercard Visa
<empty> <empty> <empty>
<empty> <empty> <empty>
  arrow Services arrow Supplier Inquiry  
  arrow Support arrow ISO Certification  
  arrow About Us arrow Return Policy  
    arrow Careers  
  arrow Line Card  
© Copyright 1998-2024, CTH Controls Inc. All rights reserved